At Chicken Coop Mart, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for chicken coops, pet houses, dog kennels, cat shelters, rabbit hutches, animal shelters, and other products purchased through our website.

Return Period

Customers may request a return within 30 days of delivery. To be eligible, the product must be unused, undamaged, and in its original condition and packaging whenever reasonably possible.

Before Sending a Return

Please contact our customer service team before sending any product back. Do not ship a return to an address provided by a carrier, manufacturer, or third party unless Chicken Coop Mart has confirmed the return instructions with you.

Product Condition

Returned products must be in resalable condition. Products that have been assembled, installed, modified, painted, altered, damaged through misuse, or exposed to outdoor conditions may not qualify for a return.

For large animal shelters, chicken coops, kennels, hutches, and other oversized products, customers should inspect the product and confirm that it is suitable before beginning assembly.

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible. Please provide your order information and clear photographs of the product, packaging, and any visible damage so we can investigate and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, replacement parts, exchange, or refund.

Refunds

Once an approved return is received and inspected, we will notify you of the return status. Approved refunds will generally be issued to the original payment method.

Original shipping charges may not be refundable unless the return is the result of an error on our part, a defective product, or an incorrect item being shipped.

Return Shipping

Unless the item is defective, damaged upon arrival, or incorrectly shipped, the customer may be responsible for return shipping costs. Because some of our products are large or oversized, return shipping costs can vary significantly.

We recommend contacting us before arranging return transportation.

Exchanges

If you receive a defective, damaged, or incorrect product, we may be able to arrange an exchange or replacement. Availability may depend on current inventory.

Non-Returnable Items

Certain products may not be eligible for return, including items that have been used, assembled, modified, damaged after delivery, or specifically identified as non-returnable at the time of purchase.

Refund Processing

Approved refunds are processed after the returned product has been received and inspected. Your bank or payment provider may require additional time to post the refund to your account.

Contact Us

If you have questions about a return, exchange, damaged shipment, or refund, please contact Chicken Coop Mart Customer Support before sending your product back.

We reserve the right to review individual return requests and apply this policy consistently based on the condition of the product and circumstances of the order.