Chicken Coop Mart Refund Policy
At Chicken Coop Mart, we want every customer to have a positive shopping experience. This Refund Policy explains when refunds may be available for purchases of chicken coops, pet houses, dog kennels, cat shelters, rabbit hutches, animal shelters, and other products purchased through our website.
Eligibility for a Refund
Refund requests are generally considered within 30 days of delivery. To qualify, the product must meet the applicable requirements under our Return & Refund Policy.
Products that have been used, assembled, installed, modified, damaged through misuse, or otherwise altered may not qualify for a refund.
Damaged or Defective Products
If your product arrives damaged, defective, incomplete, or significantly different from the product ordered, contact us as soon as possible.
Please provide your order number and clear photographs showing the product, packaging, shipping label, and damage or issue. We may request additional information to help investigate the claim.
Depending on the situation, we may provide replacement parts, a replacement product, exchange, or refund.
Incorrect Products
If you receive an item that is different from what you ordered, please contact us before returning it. After confirming the issue, we will provide instructions for resolving the order.
Approved Returns
When a return is approved, the returned product may need to be received and inspected before a refund is issued. Products must generally be returned in acceptable condition and according to the return instructions provided by Chicken Coop Mart.
Customers should not send products back without receiving return instructions.
Refund Amount
Approved refunds are generally issued for the eligible purchase amount. Original shipping charges may not be refundable unless the refund is related to an error, defective product, damaged delivery, or incorrect item supplied by Chicken Coop Mart.
For partial returns, only the eligible returned item or portion of the order will be refunded.
Return Shipping Costs
If a return is requested because a customer changed their mind, ordered the wrong size, or no longer wants the product, the customer may be responsible for return shipping costs.
If the product was damaged, defective, or incorrectly shipped, Chicken Coop Mart may cover or reimburse eligible return shipping costs where applicable.
Refund Method
Approved refunds are issued to the original payment method used for the purchase whenever possible. We do not guarantee that refunds can be issued to a different payment method.
Processing Time
Once an approved return has been received and inspected, we will process the applicable refund. After processing, the customer’s bank, card issuer, or payment provider may require additional time before the funds appear in the account.
Cancellations
If you wish to cancel an order, contact us as quickly as possible. Orders that have already entered processing, fulfillment, or shipment may not be eligible for cancellation and may instead be subject to our Return Policy.
Contact Us
For questions about refunds, returns, damaged products, or order issues, please contact Chicken Coop Mart Customer Support with your order information.
Chicken Coop Mart reserves the right to review refund requests individually and apply this policy fairly and consistently.